shipping & policies

ALL ITEMS ARE HANDMADE, THEREFORE WE WILL NOT BE ACCEPTING RETURNS UNLESS THERE ARE *UNCONTROLLABLE CIRCUMSTANCES.

*Damaged product when it arrives (contacted within 24 hours of receiving the package with photo proof of the damages)

If the item cannot be replaced, there will be a refund applied for the items full amount. (The shipping fees will not be refunded).

WE ARE A SMALL BUSINESS AND WE APPRECIATE ALL YOU SUPPORT. IF YOU HAVE ANY QUESTIONS OR CONCERNS BE SURE TO REACH OUT, WE WOULD LOVE TO ASSIST OR RESOLVE ANY ISSUES.

ORDERS WILL BE SHIPPED WITHIN 1-2 WEEKS.

ORDERS MARKED MADE TO ORDER WILL BE SHIPPED WITHIN 3-4 WEEKS (UNLESS OTHERWISE STATED).

(EMBROIDERY ITEMS MAY TAKE LONG DEPENDING ON AMOUNT OF ORDERS IN THE QUEUE) You will be updated.

*If the product takes longer to make, it will be written in the product information section.

CUSTOM ORDER TIMELINES WILL BE DISCUSSED.

IF ANYTHING COMES UP THAT AFFECTS THE TIMELINE, WE WILL BE SURE TO CONTACT YOU RIGHT AWAY.

*THE ACTUAL SHIPPING TIMES WILL DEPEND ON CANADA POST AND WILL BE UPDATED THROUGH THEIR TRACKING NUMBERS.

IF YOUR ORDER DOESN’T ARRIVE IN THE TIMELINE, PLEASE REACH OUT WITH YOUR SHIPPING NUMBER.

IF YOUR ORDER IS RETURNED TO SENDER OR SENT TO THE WRONG ADRESS, DUE TO “CUSTOMER ERROR” WE CAN RESEND IT, BUT YOU WILL BE RESPONSIBLE TO PAY THE SHIPPING FEES AGAIN.

*PLEASE MAKE SURE YOU HAVE THE RIGHT ADDRESS WRITTEN. PLEASE SEND US A EMAIL ASAP IF YOU CATCH A MISTAKE, SO THAT WE CAN CHANGE IT.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS. **PLEASE KEEP TRACK OF YOUR SHIPPING TRACKING, IN ORDER TO KNOW WHEN YOUR PACKAGE ARRIVES. (to prevent someone taking it from your door)

Currently shipping to:

Canada

USA

For orders not in Canada, customers may be required to pay duties and tariffs imposed by their respective governments. We are not responsibility for these fees. Please check your laws for your respective countries.

hoping to expand as we grow